Privacy Policy

Last Updated: September 10, 2026

This Privacy Policy describes how www.norteshield.com (the “Site,” “NorteShield,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from the Site.

Information We Collect

Depending on how you interact with our Site, we may collect the following types of information:

• Your name.
• Your billing and delivery address.
• Your email address.
• Your telephone and/or mobile phone number.
• Payment and transaction information.
• Your purchase, return, refund, and exchange information.
• Information about how you access and use our Site.
• Device, browser, IP address, and related technical information.
• Information you provide when contacting customer service, submitting reviews, or otherwise communicating with us.

Payment information may be collected and processed directly by our third-party payment providers. We do not necessarily store complete credit or debit card numbers on our own systems.

When We Collect Information

We may collect information when:

• You purchase, order, return, exchange, or request information about our products or services.
• You create an account on our Site.
• You communicate with us through our Site, email, customer service channels, or social media platforms.
• You visit or interact with our Site and its features.
• You sign up for emails, promotions, or marketing communications.
• You participate in a contest, promotion, or sweepstakes offered by us.
• You provide product reviews, comments, suggestions, or other feedback.
• You interact with our Site through a computer, tablet, mobile device, or other device.

How and Why We Collect Information

We use cookies, pixels, web beacons, and similar technologies to help operate our Site and improve your online shopping experience.

These technologies may collect and store certain information, including:

• Browser type.
• Operating system.
• Internet Protocol (IP) address.
• Internet Service Provider (ISP).
• Device information.
• Date and time of visits.
• Pages viewed.
• Clickstream and interaction data.
• Shopping cart activity.

We use this information for purposes such as maintaining items in your shopping cart, identifying potential fraud, improving Site performance, understanding how customers use our Site, evaluating our marketing efforts, and helping our customer service team resolve issues.

A cookie is a small data file stored on your device or browser. Cookies can help enable important Site functions and allow us to personalize and improve your online shopping experience.

For example, we may use cookies to:

• Remember items in your shopping cart.
• Recognize you when you return to our Site.
• Make checkout more efficient.
• Understand how customers navigate our Site.
• Understand which products customers search for or view.
• Measure Site and marketing performance.
• Deliver relevant or personalized advertising, where permitted.

We may also use pixels and similar technologies to understand which portions of our Site have been visited, measure the effectiveness of advertising and marketing campaigns, and understand interactions with emails we send.

We may work with third-party service providers that use cookies, pixels, analytics technologies, or similar tools on our behalf. These service providers may process information as necessary to provide services to us.

We may also work with advertising and marketing providers to help us understand the effectiveness of our advertising or, where permitted by applicable law, provide advertisements that may be relevant to you.

We may receive information from third-party service providers that helps us improve or verify information associated with our customers, prevent fraud, improve customer service, and provide more relevant product recommendations.

How We Use the Information We Collect

Our goal at NorteShield is to provide you with a reliable and convenient shopping experience.

We may use your information to:

• Process and track your orders.
• Process payments and transactions.
• Provide products and services you request.
• Communicate with you regarding your order.
• Provide shipping and tracking information.
• Process returns, refunds, and exchanges.
• Respond to questions and customer service requests.
• Send email updates and transactional communications.
• Send promotional communications where permitted.
• Identify product and service preferences.
• Personalize communications and Site experiences.
• Provide information relating to products you have purchased.
• Improve our products, Site, services, and customer support.
• Detect, investigate, and prevent fraudulent or unauthorized transactions.
• Comply with applicable legal and regulatory requirements.

How We Use Email

When you provide us with your email address or contact us by email, we may use your email address as necessary to process your order, respond to requests, provide customer service, and communicate important information relating to your transaction.

For example, after placing an order, you may receive an order confirmation and shipping or tracking notifications.

We may also send promotional emails about NorteShield products, special offers, services, or events where you have consented to receive such communications or where otherwise permitted by applicable law.

You can unsubscribe from promotional emails by following the unsubscribe instructions included in those emails.

Please note that even if you unsubscribe from promotional communications, we may still send transactional or service-related messages when necessary, such as order confirmations, shipping notices, security notices, or responses to customer service requests.

Information We Share With Others

We may share Personal Information with service providers and other third parties when reasonably necessary to operate our business and provide our services.

These may include providers involved in:

• Website hosting and e-commerce services.
• Payment processing.
• Order fulfillment.
• Shipping and logistics.
• Fraud prevention and security.
• Data analytics.
• Customer service.
• Marketing and advertising.
• Information technology and cloud services.

We provide these service providers with information reasonably necessary for them to perform their services.

We may also disclose information when required by applicable law, regulation, legal process, court order, governmental request, or when reasonably necessary to protect our rights, customers, property, or security.

If some or all of our business or assets are sold, acquired, merged, reorganized, or otherwise transferred, customer information may be transferred as part of that transaction, subject to applicable law.

We do not sell your email address simply for another company’s independent email marketing purposes.

Cookies and Your Choices

Most web browsers allow you to control cookies through browser settings.

Depending on your browser, you may be able to:

• Accept cookies.
• Reject certain cookies.
• Receive notifications when cookies are placed.
• Delete previously stored cookies.

Disabling cookies may affect certain features of our Site, including shopping cart, account, personalization, or checkout functionality.

Where required by applicable law, additional cookie consent or privacy controls may be provided through the Site.

Updating or Reviewing Your Information

You may be able to update certain customer information by logging into your account on our Site.

You may also contact us at:

support@norteshield.com

To protect your privacy and security, we may need to verify your identity before processing certain requests relating to your Personal Information.

Legal Basis for Processing Personal Information

If you are located in the European Economic Area (“EEA”), the United Kingdom, or another jurisdiction requiring a legal basis for processing Personal Information, we process Personal Information under applicable legal bases.

Where the General Data Protection Regulation (“GDPR”) applies, these may include:

• Consent — Article 6(1)(a), where you have provided consent.
• Contract — Article 6(1)(b), where processing is necessary to perform a contract with you or take steps at your request before entering into a contract.
• Legal obligation — Article 6(1)(c), where processing is necessary to comply with a legal obligation.
• Legitimate interests — Article 6(1)(f), where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

Where processing is based on your consent, you may withdraw your consent at any time.

To make a privacy request or withdraw consent where applicable, please contact:

support@norteshield.com

Withdrawal of consent does not affect the lawfulness of processing performed before the withdrawal.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your Personal Information.

These may include the right to:

• Request access to Personal Information we maintain about you.
• Request correction of inaccurate Personal Information.
• Request deletion of certain Personal Information.
• Request restriction of certain processing.
• Object to certain processing.
• Request portability of certain Personal Information.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.
• Submit a complaint to an applicable data protection authority.

These rights may be subject to exceptions and limitations under applicable law.

To submit a privacy request, please contact us at:

support@norteshield.com

We may need to verify your identity before completing your request.

Security

We take reasonable administrative, technical, and organizational measures designed to protect Personal Information against unauthorized access, loss, misuse, alteration, or disclosure.

We seek to limit access to Personal Information to employees, contractors, and service providers who reasonably require access to perform their responsibilities.

When sensitive information is transmitted through our Site, appropriate security technologies may be used to protect the transmission.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing our agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

International Data Transfers

Because NorteShield may use service providers, fulfillment providers, technology platforms, or other partners located in different countries, your Personal Information may be processed or stored outside the country in which you live.

Where required by applicable law, we take appropriate measures relating to international transfers of Personal Information.

Privacy of Children

Our Site and products are not directed toward children, and we do not knowingly collect Personal Information from children in violation of applicable law.

If you are a parent or guardian and believe that a child has provided Personal Information to us, please contact us at support@norteshield.com so that we can review the matter and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, products, or services.

When we make changes, we will publish the updated Privacy Policy on this Site and update the “Last Updated” date above.

We encourage you to review this Privacy Policy periodically.

Contact Us

For more information about our privacy practices, questions regarding this Privacy Policy, privacy requests, or complaints, please contact us:

NorteShield

Email: support@norteshield.com

Mailing Address:

Avenida del Parque 1115
Monterrey Technology Park
Ciénega de Flores, Nuevo León 65550
Mexico

If you are not satisfied with our response to a privacy complaint, you may have the right to submit a complaint to the applicable privacy or data protection authority in your jurisdiction.